REFERRAL PROGRAM MOST FREQUENTLY ASKED QUESTIONS
Can Genius Referral's products be internationalized in multiple languages?
Yes, you can internationalized your widgets packages and referral program templates in multiple languages and you can do it really fast.

For example: let's say your website is in English and Spanish, you could have a 2 widgets packages (one per language) and 2 referral program templates (one per language). This way you can show the Spanish template to the customers who speak Spanish and the English template to customers who speak English.

Can I use Genius Referrals for my online referral program?

Yes, our platform was originally designed for online referral programs. It doesn't matter the platform you are using, you can integrate your referral program template on your CMS, E-commerce or In-house website.

For example: you can install your referral program templates on your wordpress, prestashop, weebly, shopify, in-house website or anywhere you want.

Can I use Genius Referrals for my offline referral program?

Yes, even though our platform was mainly designed for online referrals programs. You can manage your offline referral program through our portal. We have developed the tools you need to manage your advocates, referrals, bonuses, redemptions, etc.

Can I use Genius Referrals for my online and offline referral program?
Yes, we can handle all referrals generated through your website and also the referrals generated in your "street-side" business.

For example: if you have a traditional "street-side" business that deals with its customers face to face in an office or store and an online store where your customer can purchase products. We can set up your referral program in a way that will work for both your online and offline customers

Can I use Genius Referrals on my brick and mortar business?
Yes, you can manage the entire referral program through our portal. We have developed the tools you need to manage your advocates, referrals, bonuses, redemptions, etc.
What is a Genius Referrals account?
An account in Genius Referrals can be a website, a Mobile app, a Desktop app, etc. You will be able to set up multiple accounts depending on the plan you are enrolled in. Normally, once you have reached your accounts limit you should upgrade to a new plan. This way you will get more accounts.

For example: if your website is www.bestshoes2013.com you probably want to name your new account as Best Shoes 2013.

Can I have multiple accounts?
Yes, you can have as many accounts as you need. Generally speaking our customers have one account per system (website, app, etc.).

For example: let's say you have two websites one for your retail customers and another one for your wholesale business. In this case you can have two account one per website.

Where can I find my account statistics?
You have real time access to your referral program statistics. To visualize your graphs and reports go to your accounts section.

Where can I find the referral funnel for my accounts?
To visualize the referral funnel go to your accounts section and click on an specific account under 'Your accounts' menu.

Can I run campaigns in multiple currencies?
Yes, if you have a multi-currency website you can set up your campaign incentive in accordance with the currencies.

For example: if you sell products in USD and GBP, you could run a campaign to give $10/£7 to your advocates as bonus in accordance to the customer's currency.
Get more Information: Create new referral marketing campaigns

Can I have multiple campaigns?
Yes, you can run as many campaigns as you need. Also, you are able to schedule campaigns to run in the future or make changes to your current campaign in real time.
Get more Information: Create new referral marketing campaigns

What type of campaigns can I set up for my referral program?
You can set up percentage and fixed (dollar value) campaigns.
For example: you can give your advocates $10 for every valid referral, or 10% of a payment for every valid referral.
Get more Information: Create new referral marketing campaigns
What is a Widget Package?
A Widget Package helps you to set up the default contents that your advocates will share on the Internet with their friends, family members, colleagues, etc.

For example: you can define the default tweet that your customer may tweet.
Get more Information: Setting up a widget package for your referral program.

Can I have widgets packages in multiple languages?
Yes, you can set up your widgets packages in multiple languages.

For example: if your website has been internationalized in English and Spanish, you can set up a widget package in English and another one in Spanish. This way your advocates are able to share your contents in their native language.
Get more Information: Setting up a widget package for your referral program.

Why do I need a widget package?
You need a widget package because you want to have control of the contents that your advocates will share on the social networks, emails, etc.

For example: you can define the contents your advocates will share on Facebook, Twitter, Google +, LinkedIn, Pinterest and emails. You can use native advertisement techniques to make your ads more engaging.
Get more Information: Setting up a widget package for your referral program.

Can I set up a widget for social networks?
Yes, you can set up widgets for Facebook, Twitter, Google +, LinkedIn, Pinterest.

Can I set up a widget for emails?
Yes, you can personalize the email content of the template that your advocates send to their friends.
What is a referral program template?
A referral template is a micro website that you can embed seamlessly in your website, with minimum interaction, to load the referral program from our platform.

You have full control of our templates, this means that you can personalize them in accordance with your needs. You are able to add images, change colors, update the HTML code, etc.

Get more Information: Our templates for your referral program.

Can I have templates in multiple languages?
Yes, if your website is been internationalized you can have one or more templates per language. This way you can display the referral template to your advocates in their native language.

What is a POS template?
Use POS when you need to load just the Referrals Tools on specific places on your website like the purchase confirmation page, the sign up confirmation page, etc.

Get more Information: Referral marketing template POS.

What is a Share Links template?
Use Share Links when you want to display just share links icons in a small section on your website.

For example: on your banner, footer or lateral menu
Get more Information: Referral marketing template Share Links.

What is a Full Widget template?
Use the Full Widget when you want to load a full referral program widget in a section of your website with tabs for handling Registration & Log-in form, Referrals Tools, Program Overview, Statistics and Bonuses.

Get more Information: Referral marketing template Full Widget.

What is the redemptions tab for?

The redemption tab allows your advocates to redeem their bonuses as credit, goods or cash. You can allow them to redeem their bonuses as cash using their Paypal account, as gift card, as credit to their local account, etc.

Can I modify the referral template HTML code?
Yes, you have full control of the template code, you can change colors, add images, add new sections, etc.

How many templates do I need for my referral program?
You need at least one Full Widget template so that your advocates can manage the referral program, share services/products, redeem bonuses and review their statistics.

To maximize your customer acquisition and sales, we recommend to set up at least 3 referral program templates for every website:

  • One Full Widget template where advocates can share, redeem and get insights.
  • One POS template to display to your customer immediately after they have completed a purchase on your order confirmation page.
  • One Share Links template to display the share links on your banner, footer, lateral menu, etc.
What is the payment threshold?
The amount of bonuses that the advocate must generate before being able to submit a bonus redemption request.

How can I import my current advocates?
In most cases you won't need to import your advocates into our platform as you will use our code snippets. Code snippets will take care of this automatically.

However, if you are not using our code snippets you can import your advocates into our platform in our Control Center. Get more Information: Importing advocates into your referral program.
You can also use our API to import your advocates. Get more Information: Importing advocates into your referral program.

What is the 'Check for bonus' action?
Use this tool to check if the advocate's referrer can receive a bonus. This is a simulation of the action 'Process bonus'. No bonus is created when using this tool.

Get more Information: Checking if and advocate can receive a bonus.

What is the 'Process for bonus' action?
Use this tool to give a bonus to the advocate's referrer.

Get more Information: Giving bonuses to the referrer.

How can I see the advocate's referrals?
Search for the advocate on the advocates section and click on the 'View' action. You will be able to see the referrals on the 'Referrals' tab located under the 'Statistics' section.
How do I give a bonus to an advocate?
You can give bonuses to your advocates using the code snippets, the features on the Control Center or the API.
Get more information: Giving bonuses to my advocates.

Can I give bonuses automatically to my advocates?
Yes, use the code snippets or API to give bonuses automatically to your advocates.

How can my advocates redeem their bonuses?
Your advocates can use the 'Redemptions' tab on your Full Widget template to redeem bonuses as credit, goods or cash.

How do I process my advocates' redemption requests?
To process redemption requests follow this instructions.

Can I allow my advocates to redeem bonuses using their Paypal account?
Yes, if you choose a referral template with Paypal, your advocates will be able to add their Paypal account and request their bonuses to be redeemed as cash.
How can I integrate my website with Genius Referrals?
To get integrated with our platform you have three options:


What type of access do I get when using the API?

You get full access to your referral program, check out our API documentation and SDKs for more details.

Do you have examples that I can use to get integrated?
Yes, we have two sandbox apps, and lot of examples that you can review to learn and speed up your integration process. You can also check out our Case Studies.

Can I install the referral program on my Wordpress?
Yes, please follow this instructions to install your refer a friend program on WordPress.

Can I install the referral program on my Joomla?
Yes, please follow this instructions to install your refer a friend program on Joomla.

Can I install the referral program on my Drupal?
Yes, please follow this instructions to install your refer a friend program on Drupal.

Can I install the referral program on my Shopify store?
Yes, please follow this instructions to install your refer a friend program on Shopify.
Popular topics

Select and personalized a POS template for your referral program. Choose among all our designs and get your template up and running in minutes.

Select and personalized a Full Widget template for your referral program. Choose among all our designs and get your template up and running in minutes.

Select and personalized a Share Link template for your referral program. Choose among all our designs and get your template up and running in minutes.

Get your referral program installed on your WordPress website in minutes. Boost your sales and traffic, get better customers with our solutions.

Get your referral program installed on your Drupal website in minutes. Boost your sales and traffic, get better customers with our solutions.

Get your referral program installed on your Shopify shop in minutes. Attract high-quality customers that will stick with you for a long time.


Learn how to create new programs and campaigns on your referral marketing program, referral program or advocacy program.

Set up the default messages your advocates will share on Facebook, Twitter, WhatsApp, Pinterest or via email so that their friends can learn about your business.

Reward your advocates manually in our Portal, ensure that everybody gets their commission.

Process your advocates' bonus redemption requests with our easy to use workflows. Set auto payouts to deliver payouts automatically.