FAQs
FAQs
If you have a question, most likely, you will find the answer below.
General Questions
- How does a Genius Referrals free trial work?The free trial provides you with a full version of the plan you choose for thirty days. Please note that the number of advocates, programs, campaigns, language, and currency varies according to your plan.
- What happens after my free trial?After your 30-day trial, our app will generate your first invoice and your payment method on file will be charged automatically with the total amount indicated in your invoice. If you have bought additional features during your free trial, the cost of these features will be added to your invoice.
- Do I need to enter my credit card info to sign up?Yes, your credit card is required. However, you will not be charged for the duration of your free trial. Once your 30-day free trial is over, your credit card will be charged automatically. If you cancel before the end of your free trial, there will be no charge to your account.
- Do I get support at any time? What is your response time?Genius Referrals provides support during weekdays and provides support in 3 languages: English, Spanish and Portuguese.The response time depending on what kind of plan you are in (Starter, Silver, Gold, or Platinum). To see the support options for your account, please visit our Plans & Pricing webpage to learn more about what features are included in each plan.
- Can I See a Live Demo?If you want to test out Genius Referrals yourself or see a live demo, please fill out the demo form to schedule a call.
- Is Genius Referrals white-label?Yes, we have a white-label solution available in our Gold Plan, which seamlessly integrates our technology on your website. Our white label solution can be customized to fit your brand while also allowing you to benefit from our many years of experience and optimization in referral programs.
Please contact us to request access to this option. - How to Remove “Powered by Genius Referrals” Footer Credit?Removing that "powered By Genius Referrals" message isn't difficult.
- Is Genius Referrals PCI DSS compliant?Absolutely! Genius Referrals is audited yearly to confirm that it remains in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
- Does Genius Referrals support other languages?Yes! Genius Referrals currently supports language transcription in English, Spanish, French, German, Portuguese, Russian, Japanese, Bengali, Hindi, Javanese, Korean, Punjabi, Mandarin, Marathi, Telegu, Turkish, Tamil, and Vietnamese...
Account & Billing
- How do I cancel my account/subscription?To cancel your Genius Referrals account...
- How do I pause my account/subscription?To pause your Genius Referrals account...
- Can I change or cancel my subscription plan later?Sure! You can upgrade, downgrade, or cancel at any time. If you upgrade, you will be billed at a prorated amount for the difference in cost for the remainder of your then-current term. Please note that while you may downgrade or cancel your account at any time, no refunds will be issued for amounts you pre-pay, and changes will be reflected in your next billing cycle.
- Where can I change my plan?To change your plan...
- Where can I change and/or update my payment method?To manage your payment method...
- How do I find my invoice?Genius Referrals issues invoices for all payments, and you can download them as a PDF file.
To find your invoice... - How do I reset my password?If you need help resetting your password, we can help by sending you a link to reset it.
- What happens when I go over my advocate limit?If you go over your advocate limit, we'll automatically upgrade you to the next plan up at a prorated amount. We'll send you email notifications when you've reached 80%, 90%, and 100% of your advocate limit.
- What is an add-on, and how can I incorporate one into my plan?Add-ons are additional tools you can purchase to customize your plan. Add-ons are available for an additional monthly cost to help you supercharge your referral program. All plans can purchase additional features.
You can also get the additional features during your free trial. The cost of these features will be added to your invoice and charged to your account after your 30-day trial period. - Can I buy additional features (add-ons)?Yes, our plans are customizable. You can buy extra features as you need them. For example, if you are enrolled in our Starter Plan and want to add a member's approval process, you can buy our "Member's Approval Process" feature without changing your current plan. Various additional features are available to enhance the product and cost extra money.
- What's included with my Genius Referrals plan?Genius Referrals offers four standard plans to choose from Starter, Silver, Gold, and Platinum plan. Please visit our Plans & Pricing webpage to learn more about what features are included in each plan.
- Are gift cards and PayPal included in my plan?Rewards such as gift cards, PayPal, Automated Payout Fulfillment are included with our Gold and Platinum plans. Our Starter customers can buy this feature as an add-on for $45/month.
- Do I get charged for an add-on in my free trial?No, you won't get charged until your trial ends. Once your 30-day free trial is over, your credit card on file will be charged automatically.
- Learn how to get a refund from the Tango Card Escrow account.
Members
- What is an Advocate?
An Advocate is a member that can share your services/products with their friends and family. These are usually your customers, influencers, affiliates, partners, and employees. The total of advocates on your account contributes to your subscription cost.
- What is a Referral?
A Referral is a member that has been referred by one of your advocates. These are hot leads with high value and retention rates.
- What is a Lead?
A Lead is a member that has not been referred by an advocate. It has found your referrals landing page organically, and it is interested in your business, which highlights them as potential customers.
- What is the difference between an Advocate and a Referral?
An Advocate is usually an existing customer, influencer, affiliate, partner, and/or employee that knows your business. A Referral is a friend or family referred to your company by an advocate.
- How do I manually issue a bonus?To add or issue a manual bonus, click on the Advocates page...
- How do I Manually Process a Referral to Trigger a Bonus?To manually trigger a bonus, click on the Referrals page located...
- What is my advocate limit?Your Advocate Limit is the number of Advocates your account can have registered across all programs. Each plan has a different limit.
- How to Turn a Referral Into an Advocate?Learn how to turn a referral into an advocate manually.
- How Do I Get Notified of New Advocates And Referrals?Learn how to notify your team when new referrals and advocates are created.
- How do I download Advocates in a CSV file?Learn how to export your Advocates in a CSV file.
- How do I download Referrals in a CSV file?Learn how to export your Referrals in a CSV file.
- Where do I see a list of all my Advocates?Learn where to find your list of advocates.
Managing Campaigns
- How many campaigns can I run at one time?You can run multiple campaigns at one time. However, the number of campaigns is limited and depends on what plan you are enrolled in. To check the campaign limit please visit our Plans & Pricing page.
- What type of rewards campaigns can I set up for my referral program?Genius Referral Platform offers a wealth of customization options for enticing and rewarding your customers with your campaign such as. Single and Double-sided Rewards, Fixed and Percentage Rewards, Multi-tiered Campaigns, and Multi-level Campaigns.
Share Messaging
- How to edit the default email message for your advocates to send out?Learn to edit the default email message for your advocates to send out.
Website Builder
- How to add custom fields to the registration form?You can request additional information from your advocates and referrals in your sign-up or registration form.
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